Transforming Workforce Management at Children’s Hospital of Philadelphia: Driving Efficiency, Diversity, and Cost Savings with RightSourcing

Contact Us

Transforming Workforce Management at Children’s Hospital of Philadelphia: Driving Efficiency, Diversity, and Cost Savings with RightSourcing 

Children’s Hospital of Philadelphia (CHOP) operated with decentralized internal processes that presented opportunities for improvement. Non clinical staffing was managed individually, which created a more complex onboarding process and increased time-to-fill rates.

Download the case study to learn how partnering with RightSourcing helped CHOP streamline processes.   

$4M in Overall Cost Savings
$4M in Overall
Cost Savings
24% Increase in Contingent Worker Hires
29% Conversion Rate of FTEs
23% Decrease in Time-to-Fill
23% Decrease in
Time-to-Fill 

Get to Know CHOP

Founded in 1855, CHOP is a world-renowned pediatric institution. CHOP provides exceptional care, pioneers research, and advances children's health globally through innovative treatments and family-centered care.

Business Challenges

  • Decentralized Internal Processes: Lack of centralized workforce management led to inefficiencies and inconsistent practices.
  • Complex Onboarding and High Time-to-Fill Rates: Individually managed non-clinical staffing created delays in onboarding and prolonged vacancy periods.
  • Absence of a Unified Workforce Management Solution: Limited ability to streamline operations and improve overall efficiency.
  • Financial Pressures in Healthcare: Rising supply costs and insufficient reimbursements from Medicare and private insurers strained budgets.

Key Business Outcomes

  • Cost Savings: $4M in total savings, including $2.5M from nursing and $1.5M from non-nursing roles.
  • Efficiency Gains: Non-clinical roles filled in an average of 14.2 days, while clinical roles averaged 17.9 days to fill. This resulted in a billed headcount of 537 staffing, 72 payroll and 3 SOW.
  • Improved Conversions: A 4% year-over-year increase in conversions, with 117 successful conversions. High-conversion departments included Environmental Services, Pharmacy, Emergency Department, Formula Room, Building Planning & Management, and the Progressive Care Unit.

“As I think about the future of healthcare and the future of healthcare talent, it is a hugely competitive space. RightSourcing is one piece that will help our organization gain the competitive advantage that we need as we think about the workforce of the future.” 

Aimee DiMichele

Director of Talent Acquisition Operations, Children’s Hospital of Philadelphia 

Related Content

Your Evolution of Work Starts Here