Transforming Workforce Management at Children’s Hospital of Philadelphia: Driving Efficiency, Diversity, and Cost Savings with RightSourcing

$4M in Overall Cost Savings

$4M in Overall
Cost Savings

24% Increase in Contingent Worker Hires

29% Conversion Rate of FTEs

23% Decrease in Time-to-Fill

23% Decrease in
Time-to-Fill

Get to Know CHOP

Founded in 1855, CHOP is a world-renowned pediatric institution. CHOP provides exceptional care, pioneers research, and advances children's health globally through innovative treatments and family-centered care.

Business Challenges

Decentralized Internal Processes: Lack of centralized workforce management led to inefficiencies and inconsistent practices.
Complex Onboarding and High Time-to-Fill Rates: Individually managed non-clinical staffing created delays in onboarding and prolonged vacancy periods.
Absence of a Unified Workforce Management Solution: Limited ability to streamline operations and improve overall efficiency.
Financial Pressures in Healthcare: Rising supply costs and insufficient reimbursements from Medicare and private insurers strained budgets.

Key Business Outcomes

Cost Savings: $4M in total savings, including $2.5M from nursing and $1.5M from non-nursing roles.
Efficiency Gains: Non-clinical roles filled in an average of 14.2 days, while clinical roles averaged 17.9 days to fill. This resulted in a billed headcount of 537 staffing, 72 payroll and 3 SOW.
Improved Conversions: A 4% year-over-year increase in conversions, with 117 successful conversions. High-conversion departments included Environmental Services, Pharmacy, Emergency Department, Formula Room, Building Planning & Management, and the Progressive Care Unit.

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“As I think about the future of healthcare and the future of healthcare talent, it is a hugely competitive space. RightSourcing is one piece that will help our organization gain the competitive advantage that we need as we think about the workforce of the future.”

Aimee DiMichele

Director of Talent Acquisition Operations, Children’s Hospital of Philadelphia

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